|
|
| Joe Lourenco
Av. Nossa Senhora de Copacabana 728, AP 901 Copacabana, Rio de Janeiro, Brasil 22050 (21) 3208-2082 Professional Certificications: MCSA, CompTIA A+/Network+/Security+ Exceed Education/ RCMT February 25, 2008 – May 9, 2009 Systems Engineer/ Systems Administrator Exceed Education: Professional IT Educational S ervices. Campuses located throughout the USA. Partners: Microtek, Global Knowledge, VMware, Sun Microsystems, Symantec, Brocade, and Red Hat. - Systems Engineer for several locations: Physically in Edison, NJ. Remotely for NYC/PA/NC campuses.
- Systems Administration for Win, Solaris, and Linux. L3 Desktop support and monitoring of over 500 clients.
- Engineered improvements via Win 2003 Server / AD, Altiris V6, Ghost SS2.0 Console; built IIS/FTP server, File server, WSUS, RDP/RDW, Network Shares, DHCP, DNS, TFTP (tftpd32), and LANdesk.
- Engineered Base Images: Ghost SS 2.0 + PXElinux + TFTP bootloader, BDD 07 ADS/WDS/MDT 08, Altiris.
- Engineered Sun Solaris x86 Jumpstart imaging and engineered Red Hat Kickstart imaging
- Remote Imaging via: RDP, Wake-on-Lan, Sysprep (Cmdline.txt=WSnames), Sysinternals (Newsid/Pstools).
- Sparc Remote Administration: SSH, Putty, RealVNC. Minor experience with NIS sys administration.
- Engineered Virtual Machines via VMworkstation. Built Win XP/Win Server 03/Linux Kickstart VMs.
- Built Citrix server farm for Citrix classes. Built a VTL on Overland Storage 1500 for Netbackup classes.
- Desktop support for x86: Dell gx620/opt. 755 w/Quad Core CPUs Q9300. Sun 32/64bit Ultra 20 Workstations.
- Desktop support for sparc: Sun Sunblade 1000, Sunblade 2000 (jumpstart server), and Ultra 5 Workstations.
- Desktop support for sparc: Sun Storedge Arrays for Symantec Veritas Cluster Classes.
- Network monitoring via WinShark, Paessler PRTG, Servers’ Alive, Network/Wireless monitor.
- Network Infrastructure Support: Recabling and rewiring ; cable tester and re-cabling toolkit.
- Security: Group Policy, MS MBSA, Intrusion Sniffers, Kerberors, and SELinux,
- VOIP voice network support for ONLC, online classes. Phone system: VOIP via Vlan on Cisco 2948 switch.
Professionalism, courtesy, and project management skills acquired via daily operations. Worked basically alone and reported to supervisors located in other cities. However, as part of a team, members were deployed in various states. Met challenging learning curves with enthusiasm and commitment. Quality in class preparation was essential, as IT professionals of high levels of education and careers, took such courses.
WTB / Deutsche Bank October 1, 2007 – November 9, 2007
Level 2 Technical Analyst and Field Deployment Technician
• Major acquisition by Deutsche Bank financial of RREEF Real State Management firm and MIT business.
• RREEF and MIT IT Hardware and Network had to be brought online onto Deutsche Bank regulations.
• Deployment of new Dell units, back up and restoration of data, technical support, and field troubleshooting.
• Networking labor of cabling, patching, and install/configuration of hardware, Cisco Routers.
• Networking protocols utilized: DNS, DHCP, TCP/IP, WINS. Legacy Systems and printers: Reconfigure Ricoh Printers and peripherals.
• Commitment and dedication to extensive U.S. travel. City sites: Chicago, Houston, Charlotte, LA, and more.
UCA / Reuters May 1, 2007 – May 15, 2007
Data Center Technician
• Two week project for Reuters, British Journalism and Financial Market Risk Analasys, industry leader.
• Reuters, Nutley, NJ: Multimillion dollar DATA CENTER construction project.
• Cabling, patching, crimping, and labeling of servers: Sun and HP.
Lexis Nexis Martindale Hubbell March 2007 – April 17, 2007
Second Phase Project Completed Successfully and On Schedule.
Network Operations: DATA CENTER
• Operator of data backup applications and hardware: Toshiba and ADIC I2K (Virtual and Tape library).
• Operator of overnight batch jobs and print jobs. Run diagnostics on, and maintain all systems online.
• Assist remote users with problems connecting, logging in, and response timing.
• Server farms (clusters) Imaging and configuring. Virtual Server farms backup (VMWare).
• Operating Systems: Solaris 10, Linux: Red Hat and Fedora, and Windows XP/2003 Server.
• Apps: Citrix, Veritas, VMWare, WhatsupGold, Tidal, BlackICE Firewall, Xerox, and McAfee.
• Built instructional manual in order to assist future techs with Imaging and NOC procedures.
• Alternating work schedules: 2 critical shifts. Am shifts performed warm backups and print jobs, while Pm shifts (3:30 pm to 12am) performed assigned cold backups. Outside storage of cold backups done on weekends. Batch jobs done at night such as processing of new clients, inventory, financial analysis, and updates.
Lexis Nexis Martindale Hubbell August 2006 – Feb. 2007
First Phase Project Completed Successfully and On Schedule
Randstad (Consultant)
Help Desk Level 2 (Hardware Technician)
• Lexis Nexis, a global leader in the Law services industry: Services for Law firms and Gov. Judiciary.
• Help Desk Level 2 Team Member: Escalation of time consuming unresolved tickets from Level 1 Phone Support team, and physical hardware repairs/installs of NIC, Video Cards, Sound Cards, Motherboards, Heat Sinks, Chips, Hard Drives, CD/DVD, and conduct parts warranty processing with Dell/HP.
• Troubleshooting of MS Outlook and Office 2003, Siebel, Peoplesoft, Oracle, and in-house built apps.
• Built, deployed, and maintained new Dell desktops and laptops: built and configured images and apps.
• Image preparation using MSI packages, Sysprep, driver file compository, backup of clean Registry, and install of required applications, printers, LAN/Domain join config, Antivirus/Antispyware, Versign PKI HGR SSL encryption certificates, Firewall configuration, and Group Policy.
• Ghost Server 8 with Windows Server 2003 for Imaging sessions and Image storage.
• Systems Administration of deployments through Active Directory: Add new users, machine DNS, password resets, maintenance of Log-in scripts using Visual Basic/VBscript: purpose of user and email authentication (.pst storage network drive mapping), security policy, personal drive and departmental drive mappings. LANdesk used for inventory and patch distribution when applicable after testing purposes are conducted, McAfee Anti-virus EPO agent and Spyware module, VPN token identification and VPN server registration ( register remote users’ network connection rights).
• Performed Domain migration utilizing Microsoft’s USMT tool.
• Maintained Technicians’ Group main data server by performing back-ups and allocating space.
• Performed Data Forensics and Recovery in damaged equipment (Hard Drives corrupted).
• Assisted Windows Support Administrators Team with hardware and printing services support.
• Assisted IT Equipment Purchaser with inventory and tracking of company assets.
J.B.Hanauer June 2006 – July 2006
KForce
Help Desk Level 1 with Phone Support (Roll-out Project)
• J.B.Hanauer, a Financial Firm, traders of secured, Municipal Stocks: Helpdesk assistance project.
• Imaging of Dell units with Win 2K or Win XP OS. Implementation of MS SMS and AD Group Policies.
• Install and configure: Wachovia SmartStation, Rumba, Sophos AV, and HP Printers.
• Highly secure desktop environment: only network, shared drive visible to users, no C:, D:, or E: drives.
• Remedy Magic Helpdesk interface: Ticket handling and procedure notes.
HONEYWELL , via Unisys November 2005 – June 2006
Volt Technical Services
Client Infrastructure Representative
• Honeywell, (formerly acquired by Allied Signal), Special Materials and Corporate: Desktop/Laptop ReImage project.
• Promoted from Deployment Tech to Imaging Engineer, main duty of CIR: Build Images for Corporate Departments according to departmental needs: Tax, Human Resources, Law, Finance, Avionics, and Security; resolve image issues.
• Utilized Microsoft USMT Migration Tool to migrate user settings and files.
• Built Scripts accordingly to expedite manual procedures (Join Domain, Machine Name, LANdesk, Migration Tool (Settings/Configurations), Add Printers w/out Admin Rights, and Blue Current Data Backup tool).
• Built a GUI in VB.Net to utilize, aggregate, all scripts onto one application; specially built to assist remote clients.
• Re-Image: Process commencing with the utilization of Blue Current tool and USMT to back up user data on Honeywell Servers and, then Ghost (Ghost machine with new image and proceed with configuration directions), followed by restoring of user data. Utilized Dell Precision 6600 Series Server with Windows 2003 Server w/Ghost Enterprise and TFTP32.
• Ticket Issues: Improve performance/fix hardware issues by running diagnostic tests and then conducting technical procedures such as installing hard drives, NIC/video/sound cards, motherboards, chips, and heat sinks. Resolve Outlook 2003 problems (.pst/.pab/calendar); install and configure Vendor/Home built business apps: HGR VPN with Verisign certificate (encrypted) w/Black Ice Firewall software, SAP, Citrix for financial apps and Hyperion Essbase (Excel), Cognos Documentum, MS Office ‘03, Peoplesoft, Blackberry, Chemical apps: SciFinder, Brabender Mixed Data Correlation Software, Minitab (Cycle Analysis), and special docs backup/search app.: FileNet (server); Map all requested drives to the Honeywell Network and install/configure printers located on the network as well.
BHD Bank of Dominican Republic/UNO Sept.’ 2005 – October 2005
Project Completed Successfully.
RemXIT
Field Technician
• Field Technical Support throughout the Tri-State Metro Area, NY/NJ/CT. Travel from client to client .
• Project Duration: 2 months. • Extensive use of the following languages: Portuguese, Spanish, and English. A project with intensive customer interactions and highly professional use of customer relations’ skills.
• Install a newly engineered Thin Client application at clients’ sites’ Units (Dell PC provided by BHD) and properly train new users. Clients’ sites’ PC maintenance varies, therefore, performed PC repair, upgrades, updates, cleaning, and optimization of system and network. Report troubleshooting and daily activities to field manager; report on Fridays.
• Assist other Field Techs with technical support, troubleshooting, and language translation.
Dendrite/Pfizer April 2005 – Sept.’ 2005
Project Completed Successfully.
Computer Horizons
Technician
• Team effort; approximately 6 month project, configuring estimated 12,000 laptops to enforce Pfizer Pharmaceutical field sales force. Every Pfizer sales agent receives a customized, personal IBM T42 laptop, with a proper OS Image and Database to optimize the sales efforts of each agent.
• Laptops configured from “scratch” by utilizing Symantec Ghost, Bios flashing, and therefore, download the proper OS Image for each sales agent. A proper database, basic territorial data, Oracle and Sybase (XMS) were synchronized individually.
• Completed laptops are handed over for quality analysis via QA, QARunner , visual aspects, screen shots, and configuration standards. Correction of issues, errors, and reconfiguration, as discovered and stressed by QA also a team effort.
Distance Learning, Inc. May 2001 – December 2003
Web Developer
• Developed DHTML and application component coding for DLI’s English Education Portals.
• Main expertise in Javascript, hand coding HTML, and constructing database driven content utilizing Dreamweaver UltraDev, BBEdit on Mac OS, and SQL. Tango software used to code ASP applications on Mac OS. MS Visual Studio:: Visual Basic and InterDev used to code ASP applications and COM components on Windows 98/2000/NT OS. MS Access and Oracle 8i implementation. Tools used based on individual needs of each of several sites. WebStar (Mac) server as main server, with current development to upgrade to several servers such as Apache (Linux), Solaris, and Win 2K Server (testing based on site). Coding back-end daemons, sniffers, hier-menus, forms/validation scripts, stylesheets.
• Constant developmental use of web tools such as Macromedia products: Dreamweaver, UltraDev, Homesite, Flash, Fireworks, and Drumbeat. Graphics development utilizing Photoshop.
TECHNICAL QUALIFICATIONS
Languages: Java, C/C++, Visual Basic, Pearl, Shell Scripting (sh/ksh) and DOS scripts. HTML, VBscript, CSS, XML.
Operating Systems: Win 2K/XP/VISTA, Win ‘03 Server; Linux: Red Hat/Fedora; Solaris 10.
Software: VStudio.Net, SQL Server, Apache Tomcat/HTTP, Dreamweaver MX, Borland C++ IDE, and Pearl. Windows Server 2003: Active Directory, IIS, RDP, Routing and Remote, Secpol - Group Policy, Performance Monitor and Network Monitor. ERD Commander, Symantec GHOST Solution Suite, Altiris, SRMS/Remedy Magic for Help Desk ticket resolution, and mandatory knowledge of Help Desk assistance of Microsoft applications (Office 2003, Outlook 2003, Siebel, Oracle, Peoplesoft, CRM apps, ERP apps, Financial apps, and server administration/rights for VPN, Firewall, Token access to assist remote users). Wireshark, Snort, AngryIP, RAT, Paessler PRTG, and BackTrack.
Protocols: TCP/IP, IPX/SPX, NetBeui, WINS, LAN, WAN, FTP, DNS, DHCP; HTTP/S, SIP(VoIP and IM); SNTP, SMTP/POP3/IMAP, RIP, OSPF, EIGRP; Group Policy (Secpol), IPSec, Certificates;ODBC, ADO/OLEDB;Firewalls, VPN, Verisign HGR PKI SSL.
Hardware: Compaq/HP/Dell desktops/laptops, Printers, Flatscreens, Cisco Routers/Hubs/Switches.
Data Center: Cabling, Patching, Tagging, and Server Mounting.
DIPLOMAS & CERTIFICATIONS
Rutgers University: BS Computer Science
Rutgers University: BA Music
Rutgers University: BA Political Science
Microsoft MCSA CompTIA A+ CompTIA Network+
CompTIA Security+
Actively seeking: MCSE and CCNA
Extra Studies
Courses Taken Recently: At
Exceed Education -- VMware VDC Install and Configure ESXi; Sun SA-100,
SA-200, SA-300 (all in Solaris
10); and Red Hat Linux RH133.
Currently attending New
Horizons Tech Institute, NYC, as of August 2007: Online Courseware.
Enrollment:
MCSE Windows 2003 Server and CCNA certification tracks.
Microsoft
certified classes: MS 2272, 2274, 2275, 2276, 2277, 2278, and 2279.
ACTIVITIES & SKILLS
NJ State Firefighter, Earl Naval Station Academy graduate (served 1993-2000), Freehold, NJ.
NJ State Insurance and Banking Licensed.
Speak fluently: Portuguese, Spanish, and English.
| |
|
|